This graphic shows three services areas (strategic branding, CRM, integrated communications) set along a project management or business lifecycle continuum.

This general sales process shows the the steps required for an agent-intensive sale from beginning to end.

This high-impact, high-design Venn variation shows a web development company’s service offering of strategy, user experience, and technology. These services are placed between customer and markets and the enterprise (or company),...

This detailed marketing method shows steps and stages for creating a customer acquisition marketing system.

This slide shows how a discussion/initiative/scope etc., is focused only on customer service and not the entirety or any other area of business.

This high-design three dimensional graphic shows different overlapping dimensions of a strategic marketing or web design team.

This complicated chart shows a map (and within it, a process), that shows how training/knowledge systems gather data, process it, and pass it on to the right user.

This diagram shows how different web or technology roles work together (here shown in orbit like planets or atomic particles). The orbit “delivery management”, which could also be “project management”.

This map shows the most basic, top-level components of a knowledge management system.

This framework/list shows a fairly complete view of knowledge management product offerings or disciplines ranging from very tactical activities (such as training) to very sophisticated (data mining).

This large-format chart shows a detailed method for acquiring new customers through marketing. It is limited to electronic channels.

This (perhaps ambitious and self-serving) image shows a new marketplace model for understanding marketing, products, and sales. It shows a swirl of innovation entering from an evolving marketplace.

This combination list/map/case shows many different types of customer data and how they can be used for management decisions as well as transactional or customer-based decisions.