This graphic list shows nine critical success factors to launching risk/reward models in conducting business.

This slide shows a rough organizational structure of a basic call-center (or tele-center).

This slide shows a four-tiered marketing plan for a product or service that has multiple sales channel (consumer, distributors, partners, etc.,)

This complicated graph shows a 10-step process of how a strategy is formed. It also illustrates how existing strategic planning tools would be implemented.

This perpetual cycle graphic shows the process for routing and managing a new lead in a B2B service business.

This slide shows different dimensions (or categories) of information, generally in terms of how you would ‘meta-tag’ information in a database or knowledge management system.

This diagram shows marketing tactics that would be deployed against a multi-tiered marketing plan. This would be used to market a product that is distributed through consumer/direct channels as well as distributors and partners.

This project plan shows a three-phased approach to developing reseller tools - or sales collateral and tools that a reseller or distributor would use to sell a product or service.

This complicated chart shows a map (and within it, a process), that shows how training/knowledge systems gather data, process it, and pass it on to the right user.

This “customer relationship management” framework is a top-level icon to match some CRM tactics (in this case, databases) with higher level objectives.

This needlessly complicated chart shows different components of a lead qualification web application.

This operational map shows how a basic call center would operate. It includes staff, processes, external telephone infrastructure, and technological elements.