This framework shows the different, general areas of the well-known business trend/concept Customer Relationship Management (CRM).

This neat slide provides an almost exhaustive view of the different enterprise systems a company might have. Similar/related systems are grouped together by colors.

This combination list/map/case shows many different types of customer data and how they can be used for management decisions as well as transactional or customer-based decisions.

This graphic super-map shows a near exhaustive view of the CRM marketplace. In the center it starts with the core strategies and practice areas. From there, it maps out to activities, software, infrastructure, concepts and service providers.

This neat graphic illustrates how a solution can be built with small point solutions, and then slowly build up to a large system, presumably one that was strategically envisioned/planned.

This illustration suggests a path to present a unified face to the customer by aligning different company attributes.

This organization chart shows a representative staffing structure for a start-up company, represented by roles.

This map shows the most basic, top-level components of a knowledge management system.

This map shows how a knowledge management system sources and services an entire enterprise from a systems point of view.

This slide shows how a discussion/initiative/scope etc., is focused only on customer service and not the entirety or any other area of business.

This graphic shows the layers of a company that is ready for marketing-focused data analytics.

This illustrative plan shows how multiple, repeated implementation cycles may be necessary to roll out a system over time, while delivering some system benefits in the short-term.

This slide shows different dimensions (or categories) of information, generally in terms of how you would ‘meta-tag’ information in a database or knowledge management system.

This is a list of employee-focused benefits of an employee intranet.