This intuitive, laymen-friendly slide illustrates all of the different entities collecting customer data through a single transaction. In this case, we track a customer ordering mittens from a clothing catalog. Details of the data...

This simple but pretty graphic shows how supporting capabilities support a strategy and operating plan.

This 11 page interview guide presents a thorough list of questions that a branding consultant would use to gain brand information from company management.

This slide shows five factors that mark ongoing marketing improvement. They are: ongoing marketing efforts, discontinuous innovation, learning from one effort, size of knowledge support (or decision support), and time.

This slide shows a complete vision for what an online marketplace might contain.

This list of services (disguised as a framework) would be suitable for a technical staffing firm that also conducted technology project work (e.g., software development, system integration, package deployment).

This slide is a tidy catalog of what questions marketing should be asking about their customers.

This neat, but complex, graphic pits the measurement of marketing activity, time, marketing events, and the level of business change (positive change) that occurs.

This chart shows how financial benefits of data mining projects rise as their costs shrink over time.

This unusual, abstract graphic shows how concepts (or functions, skills, capabilities, etc.,) can overlap and diverge. This might be used to launch a program over several business units or geographies...

This slide shows how a business relationship changes by type of service provider, time, and technology used.

This Venn diagram explains how different resources (outsourcing, consultants, contingent labor) need to be deployed during projects to get work done beyond typical daily work.

This mock bar chart shows how competitive advantages constantly dissolve / degrade over time as the market adjusts to them.